iPerform.live

Privacy Policy

Last updated: March 7, 2026

1. Introduction

iPerform.live (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the “Service”). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, and profile information when you create an account
  • Artist Profile: Stage name, bio, profile images, cover images, and social media links
  • Venue Profile: Venue name, type, address, city/state/country, timezone, phone number, email address, description, images, and social media links
  • Payment Information: Billing address and payment details (processed securely through Stripe)
  • Event Information: Event titles, venues, dates, and repertoire data
  • Guest Book Entries: Display name, rating, message text, and email address (with optional anonymization)
  • Tip Messages: Text content submitted alongside tips
  • Song Request Messages: Text content submitted with song requests
  • Poll Responses: Selections, text responses, and upvotes in audience polls
  • Venue Ratings: Thumbs up/down ratings and optional comments
  • Page Builder Content: Custom content blocks for artist landing pages
  • Push Notification Preferences: Subscription endpoint and authentication keys for browser notifications
  • Communications: Messages, feedback, and support requests you send to us
  • Referral Information: Referral codes used during signup and the resulting referral relationships between artists
  • Promotional Codes: Promo codes entered during signup or in your dashboard

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Device Fingerprinting: Browser and device characteristics used for spam detection and content moderation
  • Usage Information: Pages visited, features used, time spent, and interaction data
  • Visitor Identification: We use persistent cookies to identify returning visitors for analytics purposes (see Section 5)
  • Event Analytics: Audience counts, reaction data, tip amounts, and engagement metrics
  • Attribution Data: UTM parameters (source, medium, campaign, term, content), landing page URL, and HTTP referrer
  • Link Click Tracking: Clicks on social links, song purchase links, event ticket links, and external links (categorized by type)
  • Event Attendance: Join and leave timestamps for live event sessions
  • Real-Time Presence: Temporary visitor presence data during live events (automatically expires)
  • Interaction Rate Limiting: Per-visitor reaction frequency tracking to prevent abuse
  • Log Data: Server logs including access times, referring URLs, and error information

2.3 Information from Third Parties

We may receive information from third parties, including:

  • Authentication Providers: Profile information when you sign in with Google, GitHub, or other OAuth providers
  • Payment Processors: Transaction status and limited payment information from Stripe
  • Analytics Services: Aggregated usage and performance data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send transactional messages (account verification, password resets, payment confirmations)
  • Provide customer support and respond to inquiries
  • Generate analytics and insights for Artists about their performances
  • Personalize your experience and provide relevant content
  • Screen user-generated content through automated moderation (see our AI Usage Policy)
  • Generate venue-artist matching recommendations
  • Process scheduled background tasks (analytics computation, payout processing, onboarding reminders, milestone tracking)
  • Deliver push notifications you have opted into
  • Detect, prevent, and address fraud, abuse, and technical issues
  • Maintain admin audit trails for platform integrity and compliance
  • Track advertising conversions through Google Ads
  • Comply with legal obligations and enforce our terms
  • Communicate about updates, promotions, and new features (with your consent)
  • Track and apply promotional benefits, including calculating fee discounts and tracking usage
  • Manage referral relationships and award referral bonuses when milestones are met

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you direct us to do so or provide explicit consent.

4.2 Public Information

Artist and venue profiles, including name, bio, profile images, and social links, are publicly visible. Event information may be visible to anyone with the event QR code or URL.

4.3 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Stripe: Payment processing and financial services
  • Cloud Providers: Data hosting and infrastructure (Vercel, AWS, etc.)
  • Google: Analytics (GA4) and advertising conversion measurement
  • Printful: Merchandise fulfillment (shipping address, order details)
  • Communication Services: Email delivery and notifications
  • Web Push Services: Browser notification delivery
  • AI Service Providers: Content moderation and screening, as described in our AI Usage Policy

4.4 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.6 Venue-Artist Data Sharing

When an artist links an event to a venue, the venue operator can view aggregate engagement data from that event, such as visitor count, reaction volume, and tip volume. Venues see aggregate performer analytics and do not receive individual visitor data. Artists can control which events are linked to venues.

5. Cookies and Tracking Technologies

5.1 Cookies We Use

We use cookies and similar technologies for:

  • Essential Cookies: Required for authentication and core functionality
  • Visitor Identification: Long-lived cookies to identify returning visitors (for artist analytics)
  • Preferences: Remembering your settings and preferences
  • Analytics: Understanding how you use our Service
  • Google Analytics: Cookies used for usage analysis and advertising conversion measurement
  • Promotional: Short-lived cookies to track referral and promo codes across the signup flow, ensuring codes entered via URL parameters persist through registration
  • Device Fingerprinting: Browser characteristics collected for spam detection (separate from cookies)
  • Push Notification: Subscription data stored in the browser for notification delivery

5.2 Visitor Tracking

To help Artists understand their audience, we use persistent cookies to identify returning visitors. This allows Artists to see aggregate data about audience engagement across events. Visitor cookies do not contain personal information unless you voluntarily provide it.

5.3 Managing Cookies

Most browsers allow you to control cookies through settings. However, disabling cookies may affect the functionality of our Service. Please refer to your browser's help documentation for instructions on managing cookies.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Secure authentication mechanisms and session management
  • Regular security assessments and updates
  • Access controls limiting employee access to personal data
  • Secure payment processing through PCI-DSS compliant providers (Stripe)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain information as necessary to:

  • Comply with legal obligations (tax records, transaction history)
  • Resolve disputes and enforce agreements
  • Maintain business records and analytics
  • Prevent fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You can access your account information through your dashboard settings. You may request a copy of your data in a portable format.

8.2 Correction

You can update your profile information directly through your account settings.

8.3 Deletion

You can request deletion of your account and associated data by contacting us. Some information may be retained for legal or business purposes.

8.4 Marketing Opt-Out

You can opt out of marketing communications by using the unsubscribe link in emails or adjusting your notification preferences.

8.5 California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

8.6 European Residents (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority, the right to restrict processing, and the right to object to processing.

9. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover that a child under 13 has provided us with personal information, we will delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our Service may contain links to third-party websites and services, including social media platforms, payment processors, and artist websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. AI and Automated Processing

We use AI and automated tools for content moderation and platform integrity. Text content submitted through guest book entries, tip messages, song request messages, and poll responses may be processed by third-party AI services for safety screening.

For full details on what data is sent, how decisions are made, and your rights regarding automated processing, see our AI Usage Policy.

Under GDPR Article 22, you have the right to request human review of decisions made solely by automated processing that significantly affect you. To exercise this right, contact us at privacy@iperform.live.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. For significant changes, we may provide additional notice (such as email notification or a prominent notice on our Service). Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@iperform.live
Website: iperform.live

For data protection inquiries in the European Union, you may also contact your local supervisory authority.